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Frequently asked questions

General questions
We start with 1y/design with your own design and order at least 5y of one fabric. And 5y/design if you choose designs from our pattern page. And we are offering global free shipping service for orders under 25y at a very competitive price to support your business.
Yes, we offer free sampling service and you just need to shoulder the shipping cost.
Yes, the process of fabric printing in our facility is GREEN. There are chemicals used during the whole process and will be disposed. And the final printed fabric is in compliance with importing and government regulations.
It actually depends on where you are and your country's custom policies. In order to save some unnecessary fees, please feel free to contact us.
We are using reactive dyes for natural fabric printing and it’s the most permanent of textile printing. Once printed out, the colors are durable and stable. Colors will always leech under the exposure of sunlight and other bad conditions but it’s very limited with reactive dye process. Regarding disperse and sublimation dyes applied on synthetic textile, the colors are strong and stable throughout the process, however it will naturally fade over a very long period of time.
When you set up a store you will have to provide us with your PayPal account details. All payments will be sent through PayPal. And all commissions will be dispatched once order is shipped.
Now we accept files in jpg,png,tif,psd and tif with a fair resolution. Let’s say no less than 150 DPI in order to
Yes, we would like to support you the best, please send us the request to info@NBprintex, we will get you a quote once you receive your inquiry.
About patterns
Yes, we have a strong team that can assist with your printing project. But instead of developing a brand new design, we would only help to revise the design and make it good for printing. Most of the occasions, we will assist for free.
Please upload at no more than 300MB. And a single repeat will be just fine. Also a small size is way faster to upload.
About fabrics
When you add fabrics to your cart, there’s an estimated shipping time popping up. Usually when the order is under 200y, it would take us 7-10 days to process. For orders above 200y, we might need around 15 days. Our team will follow up the order when it’s shipped and provide Tracking No.
If you have ordered a small amount of fabrics, it will be folded and packaged into a plastic bag or a box. If you have ordered a big amount of fabrics, they will be rolled up and packaged into a long carton.
We offer probably the widest range of fabrics and most affordable price for online printing, including polyester, cotton, silk, linen, rayon, blended fabrics, knitting, mesh, lace, etc. You can always find one meets your demand.
Just like the clothes in your wardrobe, they have a care instruction in order to maintain the quality. Fabric is the same; we have different wash care instructions for each fabric on the fabric page.
Yes, if you are not sending from China, we are only able to receive small packages. But if you have your fabric supplier in China, we are able to receive bulk fabrics from them.
Shipping
Yes, not only ship internationally by DHL or other express companies but also travel internationally to visit our customers and listen to their needs and projects.
After adding all the items you want to purchase to your cart, there’s an estimated shipping cost shown in the cart page when you fill the address.
Well, it actually depends but mostly DHL and UPS for medium to small scale orders, which would take 3-7 days. And for bulk orders, we will discuss with customers about the cost and find out a most suitable way, might be by air or by sea or by appointed forwarder.
Pricing
By simply adding up the quantity, you can see that we provide a full range of prices. Order more and you can get a way better price. For example you may get a price at $10/y for a specific fabric at the quantity of 15y but $4/y at the quantity of 200y.
Yes, it has already included both fabric and printing cost.
Support
Please contact here or live chat with us :)
As you know we barely have any demand for MOQ but to offer final product services would require quite a fair amount of the order. So please contact us at info@NBprintex if you have such a request.